Privacy Policy

Effective: 28 July 2026

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our contact form or otherwise communicate with us. This includes:

Contact Information: Full name, email address, and phone number.
Project Details: Project address or location and any other details you provide in your quote/information request.
Other Information: Any additional details you choose to include in your message.

We do not collect any personal information automatically beyond standard web server logs (such as IP address, browser type, and pages visited), which are used only for site maintenance and security purposes.

2. How We Use Your Information

We use the personal information we collect solely for the purposes you provide it:

To respond to your requests for quotes or further information.
To communicate with you regarding your inquiry (e.g., sending a quote or answering questions).
To improve our services and website (in aggregate, non-identifiable form).

Your information is collected for quoting purposes only and will not be used for marketing, advertising, or any other unrelated purpose unless you explicitly consent.

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. Your data remains strictly with us for the purpose of fulfilling your quote or information request, except as described below.

We may disclose your information in the following circumstances:

To trusted third-party service providers who help us operate our website and understand how it's used, including analytics and advertising platforms such as Google Analytics and Meta Pixel. These providers may collect information about your visit through cookies and similar technologies, as described in Section 7.
To comply with applicable laws, regulations, or legal processes.
To protect the rights, property, or safety of SA Pool Covers, our users, or the public.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected (typically the duration of our quote/inquiry process) or as required by law. Once no longer needed, we securely delete or anonymise your data.

6. Your Rights and Choices

SA Pool Covers is a small business with annual turnover under AUD $3 million. Under the Privacy Act 1988 (Cth), businesses below this threshold are generally exempt from the Australian Privacy Principles (APPs). This means we are not legally required to comply with the APPs. That said, we choose to follow their principles voluntarily as part of how we operate, because we think it's the right way to treat your information.

In that spirit, you may:

Access, correct, or update your information.
Request deletion of your personal information.
Object to or restrict certain processing.

To exercise these choices, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for a few purposes:

Essential cookies, to ensure basic site functionality (e.g., remembering form preferences).
Analytics cookies, such as Google Analytics, to help us understand how visitors use our site so we can improve it.
Advertising cookies, such as Meta Pixel, to help us measure the effectiveness of our advertising and show relevant ads to people who have visited our site.

These third-party tools may collect information about your browsing activity on our site and, in some cases, across other websites. You can manage or disable cookies at any time through your browser settings, though doing so may affect some site functionality.

8. Children's Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: isaac@sapoolcovers.com.au Phone: 0419 033 930 Postal Address: PO Box 247, Aldinga Beach SA 5173